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Call us: 888-239-6795

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Frequently Asked Questions

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What are SOS Business Hours?
Monday - Friday 8:00am - 5:00pm US Central Standard Time (CST)

How do I track my order?
For most orders, you can use the Track Order feature from your Account login page to follow your package's progress. You will also receive an email with tracking information once the order ships. 

How do I calculate delivery time for an order?
Most products ship from our warehouse located in Dallas, Texas. 

Shipping charges seem to be very expensive on my Next Day Air order?
Our site calculates estimated shipping charges before the order is finalized. The sites shipping estimator is as accurate as possible, but in some cases when orders are shipped UPS 2nd Day Air and UPS Next Day Air the shopping cart may not reflect an accurate quote because of the dimension's of the package. In this event you will be contacted via email or one of our customer service representatives will be in contact with you.

Can I cancel my order?
It may be possible to cancel your order while it's being processed, but once the order has left our facility, it cannot be canceled. If this happens you will need to contact us to obtain a RMA. Deliveries that are refused by the customer without SOS consent will be charged a 20% restocking fee and be billed for the return freight charges.

Can I return an item?
Yes. Most merchandise purchased from SOS may be returned, unless otherwise noted in our Returns Policy.

Forgot my Password! How do I retrieve or reset the password for my account?
Please go to the sign-in tab at the top of the website and you can request to have your password reset.

Phone Numbers
Toll Free Phone Number: 1-800-443-7101
Local Phone Number: 1-214-340-8574
Fax Number: 1-214-340-5723

Email Contacts
Sales Address: Sales@SOSsupply.com
Accounts Receivable Address: AR@SOSsupply.com
Accounts Payable Address: AP@SOSsupply.com
Purchasing Address: Purchasing@SOSsupply.com

SOS Address
Physical Address: 10210 Forest Lane - Dallas, Texas - 75243
Billing Address: P.O. Box 740813 - Dallas, Texas - 75374

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