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Our Mailing Address is:
Specialty Optical Systems
10210 Forest Lane
Dallas, TX 75243
Our Business Hours are:
Monday - Friday 8am-5pm CST
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Toll Free: 1.800.443.7101
Phone: 214.340.8574
Fax: 214.340.5723
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Frequently Asked Questions
How do I track my order?
For most orders, you can use the Track This Order feature from My Account to follow your package's progress.
You will also receive an email with tracking information once the order ships.
How do I calculate delivery time for an order?
Our site calculates estimated shipping for you before you finalize your order. The site shipping estimator is as accurate as possible, but in some cases when orders are shipped UPS 2nd Day Air and UPS Next Day Air the shopping cart may not reflect an accurate quote because of the dimension's of the package. In
this event you will be contacted via email or one of our customer service
representatives will be in contact with you. Learn More
Can I cancel my order?
It may be possible to cancel your order while it's being processed, but once the order has left our facility, it cannot be canceled. If this happens you will need to contact us to obtain a RMA. Deliveries that are refused by the customer without SOS consent will be charged a 20% restocking fee and be billed for the return freight charges.
Learn More
Can I return an item bought from SOSLightBulbs.com?
Yes. Most merchandise purchased from SOS may be returned, unless otherwise noted in our Returns Policy.
Forgot my Password! How do I retrieve or reset the password for My Account?
It's easy. Just enter your name and email associated with your account on this page, and you should be able to reset your password within minutes.
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